Guru Ashram Khesar — Privacy Policy

Depending on how you use Guru Ashram Khesar, we may collect the data categories below:

• Device & technical data — device model, operating-system version, app version, crash and diagnostic logs, and a push-notification token (only if you allow notifications).
• Learning activity — the courses you enrol in, mock-test attempts and scores, video and lesson progress, and doubts or questions you post.
• Usage analytics — aggregated, non-identifying measurements of how features are used, so we can improve the product.
• Payment information — we never store your card or bank details. Payments are processed by our payment gateway (Razorpay); we retain only a transaction reference, the amount, and the payment status.
• Account information — your name, email address, phone number (where provided), and a securely hashed password when you create an account.

We use the information we collect for the following purposes, and no others:

• To respond to your support requests and doubts.
• To send you course-related notifications — only after you opt in.
• To process payments and issue invoices and receipts.
• To meet our legal, tax and accounting obligations.
• To deliver the courses, live classes, notes and mock tests you have access to.
• To detect and prevent fraud, abuse and policy violations.
• To create, secure and maintain your account.

Your data is never sold. We disclose the minimum necessary data only to the partners that power Guru Ashram Khesar:

• Razorpay — our payment processor, to take payments and issue refunds.
• Law enforcement or regulators — only where we are legally compelled by a valid order under Indian law.
• Firebase Cloud Messaging (Google) — to deliver push notifications — your device token only.
• Cloud infrastructure providers — such as Hetzner and Vercel, acting as data sub-processors under confidentiality agreements.

These providers act on our instructions and may not use your data for their own ends.

Under the DPDP Act and Google Play’s policies, you have the right to:

• Delete your data, subject to legal retention requirements.
• Nominate another person to exercise these rights on your behalf, as provided under the DPDP Act.
• Correct information that is inaccurate or out of date.
• Access a copy of the personal data we hold about you.
• Withdraw consent for any non-essential processing at any time.

Write to us at support@igniterapp.com to use any of these rights; we reply within the legally required period.

We retain personal data only as long as needed to provide the service or as the law requires. You are always free to delete your account via the in-app “Delete my account” option or by contacting support@igniterapp.com; we will remove your data within 30 days, save for records we are obliged to keep for tax or compliance (typically up to 7 years).

This app is meant for people aged 13 and above. If you are a minor (under 18), a parent or legal guardian must approve your use of the app and any payments. We never knowingly collect personal data from children under 13.

Security is built in: passwords are stored only as bcrypt hashes, every connection is protected with TLS 1.2 or above, and backups are kept encrypted. We review our security posture regularly and remediate critical vulnerabilities within 72 hours.

Should we materially change our data practices, we will post an in-app notice and refresh the “Last updated” date shown above. By continuing to use Guru Ashram Khesar after the update, you agree to the new policy.

For any privacy question, concern or grievance, reach our team at support@igniterapp.com. Grievances are acknowledged quickly and resolved within the periods required under India’s DPDP Act.